This website is operated by VIZEK Throughout the site, the terms “we”, “us” and “our” refer to VIZEK. VIZEK offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Our store is hosted on VIZEK Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

We have a 14-day return policy, which means you have 7 days after receiving your item to request a return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vizek.official@gmail.com
Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please remember it can take some time for your bank or credit card company to process and post the refund too

If more than 7 business days have passed since we’ve approved your return, please contact us at vizek.officiall@gmail.com

At VIZEK, we want to ensure that our customers receive their fragrance purchases in a timely and efficient manner. We offer shipping to all locations within Pakistan, and our products are shipped via reliable and trusted courier services.

Orders are usually processed and shipped within 4-7 business days of being placed. Shipping times may vary depending on your location, with deliveries typically taking between 4-7 business days for most locations within Pakistan.

Please note that we cannot be held responsible for any delays caused by the courier service

If you have any questions or concerns about our shipping policy or the delivery of your order, please don't hesitate to contact our customer service team. We're here to help ensure that your shopping experience with Vizek Store is as seamless and enjoyable as possible.